Privacy Policy

Information We Collect

Information Provided by Users

When you register an account, make a deposit, participate in games, or contact our support team, you may provide us with personal details. This can include your name, email address, date of birth, contact information, and payment details necessary to process transactions. We only request information that is reasonably required to deliver our services and comply with our legal obligations.

Technical and Usage Data

Certain technical and usage data may be collected automatically when you visit our website. This includes your IP address, browser type and version, device identifiers, operating system, pages visited, time spent on the site, and referral sources. This information helps us understand user behaviour, improve our platform, and maintain its security and functionality.

How Information Is Used

We use the information we collect for several purposes. These include creating and managing your account, processing deposits and withdrawals, providing customer support, verifying your identity where required, and delivering a personalised gaming experience. We may also use the data to send important service-related communications, offer relevant promotions (where you have consented to receive marketing), analyse trends, and improve our games and website. All usage is limited to what is necessary for the operation of our services.

Data Sharing

Information may be shared with service providers where necessary to support our business activities. These trusted partners assist with payment processing, website hosting, customer verification, marketing support, and analytics. We ensure that such parties are bound by appropriate confidentiality obligations and only process data for the specific purposes we authorise.

We do not sell personal information to third parties. Sharing may also occur where required by law, regulation, or legal process, or to protect the rights, property, or safety of Spinchester Casino, our players, or others.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to enable certain functions, analyse traffic, and provide a better user experience. These technologies help us remember your preferences, maintain your session when logged in, and understand which areas of the site are most popular.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of the platform.

Data Retention

Data is retained only for as long as reasonably required to fulfil the purposes for which it was collected, to meet legal and regulatory obligations, or to resolve disputes. Once retention is no longer necessary, we take steps to securely delete or anonymise the information.

Data Security

We take reasonable technical and organisational measures to protect the information we hold against unauthorised access, accidental loss, misuse, or alteration. Access to personal data is restricted to authorised personnel who have a legitimate need to access it. While we use appropriate safeguards, no system can guarantee complete security, and we encourage users to maintain strong passwords and practise good online security habits.

User Privacy Requests

Users may contact support regarding privacy-related requests, including access to their personal information, correction of inaccurate data, or requests for deletion where appropriate. We will respond to such requests within a reasonable timeframe and in accordance with applicable rules. To protect your security, we may need to verify your identity before processing certain requests.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised policy will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically so that you remain informed about how we collect, use, and protect your information. Your continued use of our services after any changes constitutes your acceptance of the updated policy.